About us

Welcome to Happy.services and Happy Holiday Homes Sagl.

Happy.services is an Italian-based Property Management company.
A company with a global voice, our homegrown knowledge of the Swiss and Italian Lakes attracts property owners and holiday guests from all over the world.
We undertake professional Property Searches as well as more traditional Residential Sales and Rental services. Our expertise also extends to step-by-step support and guidance throughout the acquisition procedure, consultancy and buying for Interior Design schemes and the undertaking of residential refurbishment projects.
Property Management that delivers peace-of-mind…
The benefits of Happy.services Property Management are clear:
- We provide a personal property management package to suit
- We possess a secure key storage facility
- We undertake weekly property inspections
- We provide pool and garden maintenance
- We maintain and monitor Utilities and Property Taxes
- We represent owner’s at Condominium meetings
- Our management services are designed to seamlessly incorporate holiday rentals
- We can easily facilitate Homeowner stays and Holiday Rentals
Why not enjoy lucrative rental income from your second home?
Happy.services also aims to make your second home financially feasible and attractive. Forming a local point of contact for holiday guests, we also have the capacity and expertise to manage every aspect of your holiday rental; from initial enquiry, to check-in and check-out.
We manage the housekeeping, arrival information, check-in procedure, provide an useful face-to-face contact during guests’ stay and 24-hour assistance, should anything go wrong.
Our comprehensive rental service allows homeowners to relax, whilst keeping holiday guests happy and fulfilled with their holiday rental choice.
Meet HHH
It is through our successful collaboration with HHH Holiday Homes (HHH) that we can deliver our dedicated Holiday Rentals service. HHH has been providing expert holiday rental support and services across the Swiss Italian Lakes for over 10 years.
HHH Holiday Rentals:
- Operate a secure online database, with direct access to over 6000 holiday guests
- Advertise all holiday homes on our professional website and the major marketing platforms (including Holiday Rentals, TripAdvisor, Airbnb and Booking.com)
- Employ a dedicated multi-lingual booking team, 7 days a week (8am-11pm CET)
- Employ an Accounts team to handle the payments, billing and payment reminders
- Provide fully-illustrated guest Arrival Information and home user guide
- Operate a professional cleaning and laundry service Benefit from centrally-located Headquarter in Lugano city
- Provide face-face customer service at our Lugano office
Bringing you 360° service
We put people first. This is why our tailor-made solutions and services, employment of experienced professionals and our dedicated 24/7 service are always personal in what they achieve and deliver.
We cover every angle of property ownership; so you don’t have to.

Why us

WHY CHOOSE HAPPY.SERVICES?

Either through word of mouth, reputation or from long standing customer loyalty; our clients choose Happy.services time and time again for our professional experience, local knowledge, honest and dedicated customer service and our fully-comprehensive range of property services.

FLEXIBILITY WITH VALUE

We are adamant that our flexibility and high level of service does not have to cost the earth! Our aim is to provide a style of property management which is flexible and professional - and one which will yield the perfect balance of service and value to you. We believe providing the highest level of customer service and support should come as standard, which is why our aim at Happy.services is to please each and every client. A great value and open service ensures our clients ultimate satisfaction; as projects and services are delivered on time and on budget.

RETURN ON YOUR INVESTMENT!

With our experience and big customer base of holiday guests we know who to approach, when it comes to marketing your Lake Lugano property as a high quality holiday rental. Our dedicated partner booking company comprises a truly global and multi-lingual team who is focussed in booking your holiday home 365 days of the year!

Our Team

At Holiday Property Solutions we endeavor to build first class client relations and maintain them in a professional and constructive way so that we may assist you in every aspect of property ownership. We provide answers to questions and find solutions to problems, so that you don't have to.

Ivan Longoni

Agent

lugano@swisspropertysolutions.com

+41 (0)91 9220881

http://swisspropertysolutions.com/

Office Location: Corso Elvezia, 14, CH 6900 Lugano - Switzerland

Cristian Robba

Agent

lugano@swisspropertysolutions.com

+41 (0)91 9220881

http://swisspropertysolutions.com/

Office Location: Corso Elvezia, 14, CH 6900 Lugano - Switzerland

Career

Looking for challenging career ?

Happy.services is a young yet nevertheless ambitious company, and has grown to become the number one choice for clients wanting a property management company they can trust and depend on. Our vision is to become the leading Property services company, and we strive to be the best in every avenue we explore, so that we can provide our clients with the highest level of reassurance and professionalism. We also understand the importance of our staff and we are committed in ensuring all employees find a rewarding, fulfilling and long-term career with us. Our business is people-focused and we therefore recruit staff with top customer service skills and enthusiasm, passion and drive. If you think you have what it takes to become a Happy.services Property Manager, Holiday Lettings Agent or a Technical or Administrative Assistant, please do contact us with your CV.

Privacy Policy

A. INFORMATION ON THE PRIVACY POLICY OF THE SITE

Happy Services SRL (hereinafter, the "Data Controller" or “Controller”), in its capacity as data processor, informs you, pursuant to Art. 13 EU Regulation no. 2016/679 (hereinafter,the "GDPR"), that your data, in relation to your navigation on our website, will be processed in the following ways and for the following purposes:

B. DATA PROCESSING

1. Object of processing

The Data Controller processes the personal data, which you (hereinafter referred to as "the Data Subject") provide for the sole purpose of responding to your requests and may only be disclosed to third parties if this is necessary for that purpose.

2. Purpose of processing

Your personal data is processed without your express consent art. 6 lett. b), e) GDPR), for the following purposes:

to manage customer relations and for the coordination of accounting, orders, invoicing and any litigation;
to perform operations connected with and instrumental to the acquisition of information prior to the conclusion of bookings
to fulfil obligations under applicable laws or regulations, including EU regulations;
process a contact request
process a request for quotation;
to fulfil obligations required by law, regulation, Community legislation or an order of the Authority
prevent or detect fraudulent activities or abuses harmful to the Site;
exercise the rights of the Controller, such as the right to exercise a right in court.

In the above cases, the legal basis for the processing of your personal data is to perform a contract with you or to provide the service you have specifically requested or to comply with a legal obligation or to protect our legitimate interest.

We do not intend to collect personal information from anyone under the age of 16. If you are under the age of 16, you should not make an online booking or any enquiry but ask a parent to do so on your behalf.

3. Method of processing

The processing of your personal data is carried out by means of the operations indicated in art. 4 Privacy Code and art. 4 n. 2) GDPR and precisely: collection, recording, organisation, storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, cancellation and destruction of data. Your personal data are subject to both paper and electronic and/or automated processing.

4. Storage time of processed data

Data are processed and kept for the time required for the purposes for which they were collected.

Personal Data collected for purposes related to the performance of a contract between the Data Controller and the User will be retained until the performance of such contract is completed.
Personal Data collected for purposes related to the legitimate interest of the Data Controller will be retained until such interest is satisfied. The User may obtain further information regarding the legitimate interest pursued by the Controller in the relevant sections of this document or by contacting the Controller.

At the end of the retention period the Personal Data will be deleted. Therefore, at the end of this period, the right of access, cancellation, rectification and the right to Data portability can no longer be exercised.

5. Processing of navigation data

The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols.

This information is not collected in order to be associated with identified interested parties,but by its very nature could, through processing and association with data held by third parties, allow users to be identified.

This category of data includes the IP addresses or domain names of the computers used by users connecting to the site, the URI (Uniform Resource Identifier) notation addresses of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the user's operating system and IT environment.

This data is used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct operation. The data could also be used to ascertain responsibility in the event of hypothetical computer crimes to the detriment of the site.

Links to other sites

The sites we link to, including (but not limited to) secondary sites and third-party service providers, may have a different privacy policy than the one set out here. We take no responsibility for the privacy policies of linked sites and therefore encourage you to be aware of them.

6. Security measures

The Data Controller has adopted a variety of security measures to protect your data against the risk of loss, misuse or alteration. In particular: it has adopted the measures set out in Articles 32-34 of the Privacy Code and Article 32 of the GDPR; it uses data encryption technology and protected data transmission protocols.

7. Data access

Your data may be made accessible for the purposes set out in Articles 2.A) and 2.B)

to collaborators of the Data Controller, in their capacity as data processors;
to third party companies or other entities that perform outsourcing activities on behalf of the Controller, in their capacity as data processors.

8. Communication of data

Without your express consent (ex art. 24 lett. a), b), d) Privacy Code and art. 6 lett. b) and c) GDPR), the Data Controller may communicate your data to Supervisory Bodies, Judicial Authorities as well as to all other subjects to whom communication is compulsory by law for the fulfilment of the aforementioned purposes. Your data will not be disseminated.

9. Data transfer

The management and storage of personal data will take place in Europe, on servers located in Italy of the Data Controller and/or third-party companies appointed and duly appointed as Data Processors.

10. Nature of data conferment and consequences of refusal to answer

The provision of data for the purposes set out in Art. 2 is compulsory as it is necessary to respond to requests for information.

11. Rights of the data subject

In accordance with the provisions of Chapter III, Section I, GDPR, you may exercise the rights set forth therein and in particular:

Right of access - To obtain confirmation as to whether or not personal data concerning you are being processed and, if so, to receive information relating, in particular, to: the purposes of the processing, the categories of personal data processed and the period of storage, the recipients to whom the data may be disclosed (Article 15, GDPR);

Right to rectification - Obtain, without undue delay, rectification of inaccurate personal data concerning you and supplementation of incomplete personal data (Article 16, GDPR);

Right to erasure - Obtain, without undue delay, the erasure of personal data concerning you, in the cases provided for in the GDPR (Article 17, GDPR);

Right to restriction -Obtain from the Controller the restriction of processing, in the cases provided for by the GDPR (Article 18, GDPR);

Right to portability -To receive, in a structured, commonly used and machine-readable format,the personal data concerning you provided to the Controller, as well as to obtain that it be transmitted to another controller without hindrance, in the cases provided for by the GDPR (Article 20, GDPR);

Right to object - Object to the processing of personal data concerning you, unless there are legitimate grounds for the Data Controllers to continue the processing (Article 21, GDPR);

Right to complain to the supervisory authority - Complain to:

Garante della Protezione dei Dati Personali
Piazza Venezia 11
00187 - Roma
Tel. +39 06.696771
Email: protocollo@gpdp.it

12. Modalities for exercising rights

You may exercise your rights at any time by sending

a registered letter with return receipt to: Happy Services S.R.L Via San Vittore, 39 20123 Milano, Italia
an email to : privacy@happy.rentals

13. Questions or concerns

If at any time you believe that the Owner has not followed the above policy, please let us know by sending an email to privacy@happy.rentals and we will do our best to identify and resolve any concerns.

14. Changes to this Policy

This Policy is subject to change. We therefore recommend that you check this Policy regularly and refer to the most up-to-date version. The latest version of the Privacy Policy is posted on this page, indicating the date it was last updated.